pkr65 Privacy Policy

Last Updated: June 2026

1. Introduction

This Privacy Policy ("Policy") describes how pkr65 ("the Platform", "we", "us", "our") collects, processes, stores, and discloses personal data relating to users ("you", "your", "the User") of the pkr65 website and associated services. By registering an account with pkr65 or by accessing any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

pkr65 is committed to handling all personal data responsibly and in accordance with internationally recognised data protection principles. This Policy applies to all personal data collected through the pkr65 website, mobile web platform, customer support communications, and any other service operated under the pkr65 brand. This Policy should be read in conjunction with the pkr65 Terms & Conditions and the Responsible Gaming Policy.

2. Data Controller

pkr65 is the data controller responsible for the personal data processed under this Policy. For any queries, concerns, or requests relating to your personal data, you may contact the pkr65 data protection team via the live chat support channel available within your account dashboard, or by emailing [email protected] (plain text — not a clickable link). Please mark the subject of any written data protection enquiry clearly as "Data Privacy Request".

3. Personal Data We Collect

pkr65 collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, CNIC number or passport number, nationality, and copies of identity documents submitted during KYC verification.
• Contact Data: Email address, Pakistani mobile phone number, and residential address.
• Financial Data: JazzCash wallet number, Easypaisa account details, bank account information (HBL, UBL, Meezan Bank, Bank Alfalah, or other), debit card details, and cryptocurrency wallet addresses (USDT TRC20) where applicable. Full financial instrument numbers are not stored on pkr65 servers; payment processing is handled by certified third-party payment processors.
• Account Data: Username, encrypted password, account registration date, login history, session duration, and account preferences.
• Transaction Data: Deposit and withdrawal records, bonus claim history, bet history, game play history, and balance statements.
• Technical Data: IP address, browser type and version, device type, operating system, screen resolution, time zone, and cookies or similar tracking technologies.
• Communications Data: Records of live chat conversations, email correspondence, and any other communication with the pkr65 support team.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cooling-off period records, and any other responsible gaming tool activations.

4. How We Collect Personal Data

pkr65 collects personal data through the following means:

• Direct Interactions: Data you provide when creating your pkr65 account, completing KYC verification, making deposits or withdrawals, placing bets, contacting support, or adjusting account settings.
• Automated Technologies: Technical data collected automatically when you access the pkr65 platform, including cookies, server logs, and analytics tools. This data helps pkr65 maintain platform performance, detect fraud, and improve the user experience.
• Third-Party Sources: Identity verification data from KYC service providers and fraud prevention databases, and payment confirmation data from payment processors including JazzCash, Easypaisa, and banking partners.

5. How We Use Your Personal Data

pkr65 processes your personal data only for lawful purposes. The primary purposes for which we process personal data are:

• To create, manage, and maintain your pkr65 account and provide access to all platform services.
• To process deposits, withdrawals, and other financial transactions in PKR and other supported currencies.
• To verify your identity in compliance with our KYC obligations and to prevent fraud, money laundering, and underage gambling.
• To administer bonuses, promotions, and loyalty programmes, and to verify eligibility and compliance with associated terms.
• To provide customer support and to respond to account queries, complaints, and dispute resolution requests.
• To send account-related communications including transaction receipts, security alerts, and service notifications. These communications are non-optional and are required for the operation of your account.
• To send marketing communications about pkr65 promotions, new games, and special offers, where you have provided consent. You may withdraw this consent at any time.
• To comply with applicable legal obligations including anti-money laundering (AML) regulations, responsible gaming requirements, and requests from law enforcement or regulatory authorities where required by law.
• To monitor platform usage, detect technical issues, and improve the performance and security of pkr65 services.
• To enforce the pkr65 Terms & Conditions and to investigate any suspected breach or fraudulent activity.

6. Legal Basis for Processing

pkr65 processes personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the pkr65 Terms & Conditions and to provide the services you have registered for.
• Legal Obligation: Processing required to comply with AML regulations, KYC obligations, responsible gaming requirements, and other applicable legal duties.
• Legitimate Interests: Processing required for fraud prevention, platform security, and improving platform services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing of Personal Data

pkr65 does not sell your personal data. We may share your personal data with the following categories of third parties strictly as necessary:

• Payment Processors: JazzCash, Easypaisa, banking partners, and international payment processors (Skrill, Neteller, USDT TRC20 processors) to facilitate deposits and withdrawals.
• KYC & AML Service Providers: Identity verification and fraud screening services to satisfy our legal obligations.
• Game Providers: Certified casino game and sportsbook technology providers whose platforms are integrated into pkr65. These providers receive only the minimum data necessary to operate games and settle bets.
• Technical Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity providers who process data solely on pkr65's instructions and under contractual data protection obligations.
• Law Enforcement & Regulators: We will disclose personal data to government authorities, law enforcement agencies, or regulators where we are legally required to do so or where we believe disclosure is necessary to protect the rights, property, or safety of pkr65, our players, or the public.

All third parties with whom pkr65 shares personal data are required to maintain appropriate security standards and to process that data only for the purposes specified by pkr65.

8. Data Retention

pkr65 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. In general:

• Account and transaction data is retained for a minimum of five years following account closure to comply with AML and responsible gaming record-keeping requirements.
• KYC documentation is retained for a minimum of five years following the end of the business relationship.
• Marketing communication preferences and consent records are retained for the duration of the account and for one year after account closure.
• Technical logs and cookies data is retained for up to 13 months.

Where personal data is no longer required for any lawful purpose, pkr65 will securely delete or anonymise it.

9. Cookies & Tracking Technologies

pkr65 uses cookies and similar technologies to operate and improve the platform. Cookies used by pkr65 fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Analytical Cookies: Used to understand how players use pkr65 so that we can improve the experience. These are enabled by default but you may opt out.
• Marketing Cookies: Used to deliver relevant promotional content. These require your consent before being set.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pkr65 platform.

10. Your Data Rights

Subject to applicable law and pkr65's legal obligations, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data pkr65 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to Restriction: You may request that pkr65 restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing of your personal data carried out on the basis of legitimate interests, including for direct marketing purposes.
• Right to Data Portability: Where processing is based on consent or contract, you may request a machine-readable copy of the personal data you have provided to pkr65.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the pkr65 support team via live chat or email. We will respond to all data rights requests within 30 days. Some requests may take longer where they are complex or numerous; in such cases, we will notify you of the extended timeline.

11. Security Measures

pkr65 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption on all data transmissions, encrypted password storage using modern cryptographic hashing algorithms, access controls and role-based permissions for platform staff, regular security audits and penetration testing, and two-factor authentication (2FA) available to all users. Despite these measures, no data transmission over the internet or electronic storage system is guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights, pkr65 will notify affected users without undue delay.

12. Children's Privacy

pkr65 is strictly for users aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on pkr65, please contact our support team immediately.

13. Changes to This Policy

pkr65 reserves the right to update or amend this Privacy Policy at any time. Significant changes will be communicated to registered users via email or via an in-platform notification. The revised Policy will be published on this page with an updated "Last Updated" date. Continued use of pkr65 following the publication of changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by pkr65, please contact our support team via live chat (available 24/7 within your account dashboard after login) or by email at [email protected] (plain text — not a clickable link). Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of any email so that your message is directed to the appropriate team without delay.